Privacy policy

1. Who is responsible for your data?

Gloria Ralambo is the controller of the data used to handle enquiries and manage her practice.

SIRET: 795 363 274 00023
Contact: contact@cabinetgloriaralambo.fr

2. The contact form and emails

The only required field is a question of 10 to 1,200 characters. When you submit it, Mailiy (26LAB.IO, Germany) processes the message on behalf of the practice and forwards it to Gloria Ralambo’s professional inbox. Submission archiving is disabled. Mailiy processes your IP address temporarily to prevent abuse.

If you would like a reply, include your email address in the message. If you email the practice directly, the sender’s and recipient’s email providers handle transmission.

For a general enquiry, the legal basis is the legitimate interest in responding to people who contact the practice. For a consultation enquiry, it is taking steps at your request before entering into a contract, followed by performance of the contract if you attend a consultation.

Correspondence is kept while your enquiry is handled and for any necessary follow-up. It is deleted when no longer needed, unless a legal obligation or a potential dispute requires retention. Asking a question does not automatically create a client file.

For this initial contact, only include information relevant to your enquiry. Avoid health data and intimate details. Your personal message is not published on the website.

3. Booking appointments

When an appointment is arranged by email or through Calendly, relevant data may include your name, email address, appointment date and time, preferred language and answers to the fields actually offered during booking. Required fields are marked by the service; a booking cannot be completed without the necessary information.

Calendly manages bookings and confirmations. Google Calendar manages the schedule, while Google Meet creates the meeting link and provides the video consultation. Meet processes connection information and the audio and video streams needed for the session. This policy does not provide for recording consultations.

This processing is based on taking steps at your request before entering into a contract and on providing the service. Appointment information is kept throughout the consultation relationship and for necessary administrative follow-up. Afterwards, only information needed to meet a legal obligation or defend legal rights is kept in a restricted-access archive for the applicable period.

This page covers the website and appointment arrangements. It does not set a retention period for any clinical notes. Any specific collection of health or therapeutic follow-up data requires appropriate information and a processing condition compliant with Article 9 of the GDPR; booking alone does not authorise such collection.

4. Payments and accounting

Stripe processes the data needed for payment: identity and billing details according to the fields provided, amount, transaction reference, payment status and payment method data. Card details are entered directly with Stripe; Gloria Ralambo cannot access your full card number or security code.

Payments are processed on the basis of performance of the contract. Issuing and retaining invoices and accounting records is based on legal obligations. Stripe may also process data for its own regulatory obligations and fraud prevention, as described in its privacy policy.

Payment information is used to process and follow up payments, including any refunds or disputes. Invoices, accounting records and other information subject to a legal retention requirement are kept for the prescribed period, which may be up to 10 years where required by law, in particular from the end of the financial year for the relevant accounting records. This period does not automatically apply to all messages or data.

5. Website operation and security

Technical services may process your IP address, connection date and time, requested pages, browser and device type, and error or security information. This data is used to display the website, diagnose incidents and prevent abuse. The legal basis is the legitimate interest in providing a functional, secure service.

Technical logs are kept for the time necessary for diagnostics and security, according to the relevant provider’s rules. Longer retention may be needed for an identified incident or a legal obligation. The exact retention period for infrastructure logs depends on the service and may be requested using the contact address above.

6. Who may receive your data?

Data is intended for Gloria Ralambo and the necessary service providers, solely for their respective roles:

• Calendly: appointment bookings and confirmations — privacy policy.
• Stripe: secure payments and transaction management — privacy policy.
• Google Calendar and Google Meet: scheduling, invitations and video consultations — Google’s privacy policy.
• OVH: domain and professional email services, depending on the services subscribed to — OVHcloud data protection.
• Sites / OpenAI and its Cloudflare infrastructure: publication and technical operation of this version of the website — OpenAI’s privacy policy and Cloudflare’s policy.

Gloria Ralambo does not sell data or use it for targeted advertising. It may be disclosed to a competent authority if required by law. Some providers also act as controllers for their own processing, particularly for security and legal obligations.

7. Transfers outside the European Union

Some providers, including Calendly, Stripe and Google, may process data in the United States or other countries outside the European Economic Area. Locations and safeguards depend on the service, its subprocessors and the configuration used. Using OVH therefore does not mean that all data throughout the process stays within the European Union.

Transfers must be covered by a mechanism recognised under the GDPR: an adequacy decision applicable to the recipient, including the EU–US framework for certified organisations where applicable, or standard contractual clauses and supplementary measures where necessary. You can consult the information provided by Calendly, Stripe and Google, or ask Gloria Ralambo for details and a copy of the applicable safeguards.

8. Cookies and tracking technologies

Google Analytics 4 is used only with your prior consent to measure visits to this website. No Google Analytics script or analytics cookie is activated before you accept. No Meta Pixel, TikTok Pixel or advertising tracking tool is installed. The website does not retain form text in browser storage.

You can accept or reject statistics with equal ease, without affecting browsing or booking. The “Cookie settings” button lets you change your choice at any time. Your acceptance or refusal is stored on your device for 180 days. Google Analytics cookies (_ga and _ga_T9K2VNS2TL) last no longer than that period. Withdrawing consent stops future collection and deletes these cookies; it does not erase data already collected.

Gloria Ralambo is the controller for this audience measurement, which is based on your consent. Google processes page visits, cookie identifiers and technical browser and device information. Processing may take place outside the European Economic Area. Google signals and ad personalisation are disabled in the tag, and advertising consent remains denied. For more information, see how Google uses data. To exercise your rights, contact contact@cabinetgloriaralambo.fr.

Infrastructure services may use mechanisms strictly necessary for operation or security. External services such as Calendly, Stripe, Google and TikTok apply their own rules when you open them; using them may result in cookies being set on their services. A simple TikTok link is not a TikTok pixel installed on this website.

You can also manage cookies in your browser settings, which may affect some external services.

9. Your rights and how to exercise them

Depending on the processing and the conditions set out in the GDPR, you have rights of access, rectification, erasure, restriction, objection and data portability. You may object to processing based on legitimate interests on grounds relating to your particular situation. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing already carried out.

To exercise a right or request further information, email contact@cabinetgloriaralambo.fr with your request and the information needed to locate your data. Proof of identity will only be requested if there is reasonable doubt about your identity.

You will normally receive a response within one month. This may be extended by two months for complex or numerous requests; you will be informed within the first month. Erasure may be restricted where retention is legally required or the data is needed to defend legal rights.

You may also lodge a complaint with the CNIL. Gloria Ralambo does not make decisions with legal or similarly significant effects on you solely through automated processing on this website.