Consultation Terms

Nature of the consultations

The consultations offered by Gloria Ralambo provide therapeutic support and a space for psychological work. They do not constitute medical care and do not replace a consultation with a doctor, psychiatrist or other healthcare professional when one is needed.

Consultations are available to adults, adolescents and couples, in French or English.

Session arrangements

Consultations are currently held by video call.

A session lasts approximately 45 to 50 minutes.

The fee is €55 per session.

Appointments and payment

Appointments are booked online through Calendly.

Payment is made online through Stripe’s secure payment system.

The practice does not have access to the full card number or its security code.

Cancellations and rescheduling

A consultation may be cancelled or rescheduled free of charge up to 24 hours before the appointment.

If an appointment is cancelled less than 24 hours in advance, or if the client does not attend without cancelling beforehand, the consultation fee remains payable, except in exceptional circumstances.

Late arrival

If the client is late, the session will end at the originally scheduled time so that subsequent consultations are not delayed. The fee remains unchanged.

Right of withdrawal

When a consultation is booked remotely, the client has the right of withdrawal provided for by the regulations applicable to distance contracts.

If the client wishes to have a consultation before the statutory withdrawal period expires, they expressly request that performance of the service begin before the end of that period.

Confidentiality

Information shared during consultations is treated confidentially.

The personal data needed to manage consultations is processed in accordance with the practice’s Privacy policy.

Consumer mediation

If a difficulty arises, the client is invited to contact the practice first to seek an amicable solution.

If a dispute remains unresolved after a prior written complaint, the consumer may refer the matter, free of charge, to the consumer mediator appointed for the practice.

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
Telephone: 01 89 47 00 14

How to submit a dispute:
– online via the official CM2C website;
– by post to the address above;
– by email: declarer-un-litige@cm2c.net.

Emergencies

The practice is not an emergency service.

In the event of a medical or psychiatric emergency, or immediate danger, contact the appropriate emergency services.